It’s not so hard to increase your guest's satisfaction. 64% of people prefer messaging to a call or email. Make their lives easier – be available to chat on their favorite app.
Take fully advantage of Opex and create self-service options for your guests by automating your communication. Reduce costs and agent productivity.
Know your guest even before they contact you. Provide personalized support on every channel.
Use media and clickable buttons to get more attention, from survey responses to web visits and notifications.
Opex provides hoteliers with an omnichannel communications platform that is built for global scale. With Opex all of your communication channels can be in one place making guest communication easy. Opex is able to know the guest and their detail via PMS integration, match their profile and exceed customer expectations by knowing exactly what’s going on. Opex is here to make working together easy even remotely. Unlimited number of agents can work all in the same page, opening tasks, creating reservations, providing the best guest experience all without switching tabs. Not every message requires a support agent. Not every customer wants to wait for support.
Opex drastically reduces waiting times and support tickets by triggering auto messages and create a self-service help center where customers can find the answers themselves.